Support Policy Page
Thank you for choosing Corbett Gadgets! We are committed to providing excellent support for our customers. Below, you’ll find our comprehensive support policy to ensure a seamless experience:
1. Customer Support Channels
1.1. Online Support:
• Visit our website for FAQs, troubleshooting guides, and product information.
• Use our live chat feature for real-time assistance.
1.2. Phone Support:
• Call our dedicated customer support hotline for personalized help.
• Our experts are available during business hours to address your queries.
2. Warranty and Repairs
2.1. Warranty Coverage:
• All products purchased from Corbett Gadgets come with a specified warranty period.
• Warranty details are provided in the product description.
• We cover manufacturing defects and hardware malfunctions during the warranty period.
2.2. Repair Services:
• If your device requires repair, contact our support team.
• We offer convenient options:
o Express Replacement Service: Receive a replacement device promptly.
o Mail-in Repair: Ship your device to us using a prepaid shipping box.
o Carry-in Repair: Visit an authorized service center.
3. Returns and Exchanges
3.1. Return Policy:
• You may return or exchange devices and accessories within the warranty period after purchase.
3.2. Exclusions:
• Items must be in their original condition with all accessories and packaging.
• Physical damage or misuse is not covered under our return policy.
4. Items Swapping and Selling
4.1. Items Swapping:
• Customers may request item swaps within the warranty period.
• Swapping is subject to availability and approval by Corbett Gadgets.
• The swapped item must be of equal or lesser value than the original purchase.
4.2. Product Selling to Corbett Gadgets:
• Customers can sell their used phones or gadgets back to us.
• The selling price will be determined based on the item’s condition and market value.
5. Privacy and Data Protection
5.1. Personal Data:
• We handle your personal data in accordance with our privacy policy.
• Your information is secure and used only for transaction purposes.
6. Contact Us
6.1. Customer Service:
• For any inquiries or assistance, reach out to our friendly support team.
• We are here to help you make the most of your Corbett Gadgets experience!
Thank you for choosing Corbett Gadgets. We look forward to serving you.
